Where were you then and now?

A defining moment for the world, and it turns out for me personally.

PRICE – QUALITY – SERVICE

Fast or Cheap or Good = Price or Quality or Service. No matter what you call it, it’s a law of life.

Monopoly Money

Imagine what you would do if you could play with hundreds of millions of dollars.

It was tough but fair…

I should have known it was going to be bad from the first call.

Personal Metrics

Metrics are used against the PIC, but not for the PIC.