HR does not really care about the exiting PIC and the PIC doesn’t care about the company they are leaving.. well I take that back. If a Professional Individual Contributor is leaving because they were fired or because they finally had enough and chose their own exit strategy, then they may be walking into the meeting caring about the company in a very negative way. Unfortunately this leads to the exit interview being classified as the last bit of BS you they have to put up with.
HR mostly knows what the exiting employee is going to say because the have heard the complaints before. What they are really doing in an exit interview is using the employee one last time. They are building a database of information that they can use to try and affect change. Fortunately for you, me, and every other Professional Individual Contributor out there, which is the majority of white collar workers, the change is most likely to our benefit.
HR is the only section of the company that actually cares about how the employees feel. The reasons aren’t because HR (PIC’s themselves) are selfless emotional types. It’s because happy employees means they have less work to do. Pissed off employees lead to employee / employer issues that HR has to take care of and like everyone else in the organization the HR team is probably understaffed and overworked.
So this is one area of Toro Poo Poo that may be an area that we should take seriously.. If HR can build enough of an argument that some caustic aspect of the company management is causing the company harm through loss of employees the company wishes to keep, then that practice may be lessened or potentially softened.
So the argument can be made that we should engage one last time to the best of our ability. Yes, it most likely will do no good.. but it only takes a few minutes and it may help someone else along the way.
I can tell you something.. the company may be soulless, heartless, and uncaring towards it’s people but I don’t want to be.